I am having trouble opening a Notebook in OneNote 2013 that has been shared with me via OneDrive.

I can open the Notebook in OneNote Online no problem.

I don't see the option to open it in OneNote though.

Also if I try to open the Notebook in OneNote 2013 it fails with the above error.

I do have view access and when I go to "File | Open" in OneNote 2013 I can see the Notebook - I just can't open it.

I've tried clearing the OneNote cache as suggested in other posts but that doesn't work.

Please help.

Many thanks and kind regards,
Cliff

Hi,

Based on the error message, please try the 2 methods and check they are helpful.

Method one:

• Open Credential Manager (go to the Start screen and start typing "credential", it should be among the first results).

• Click "Windows Credentials".

• Under "Generic Credentials", find the entry that starts with "MicrosoftOffice15_Data".

• Expand that entry and click on "Remove".

• Now open any Office program. Check the top right corner, it should require you to log in. Do so, and your documents and OneNote notebooks should sync again.

http://superuser.com/questions/662952/cant-sign-in-to-office-and-onenote-cant-connect-to-skydrive-in-windows-8-1

Method two:

Add a Page Title of your OneNote file.

http://oh365eh.itgroove.net/2014/09/23/copy-link-page-hyperlinks-working/

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Hope it's helpful.

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"

• Marked as answer by Cliff Hobbs [ECM MVP]MVP 10 hours 57 minutes ago

Hi,

Based on the error message, please try the 2 methods and check they are helpful.

Method one:

• Open Credential Manager (go to the Start screen and start typing "credential", it should be among the first results).

• Click "Windows Credentials".

• Under "Generic Credentials", find the entry that starts with "MicrosoftOffice15_Data".

• Expand that entry and click on "Remove".

• Now open any Office program. Check the top right corner, it should require you to log in. Do so, and your documents and OneNote notebooks should sync again.

http://superuser.com/questions/662952/cant-sign-in-to-office-and-onenote-cant-connect-to-skydrive-in-windows-8-1

Method two:

Add a Page Title of your OneNote file.

http://oh365eh.itgroove.net/2014/09/23/copy-link-page-hyperlinks-working/

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Hope it's helpful.

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"

• Marked as answer by Cliff Hobbs [ECM MVP]MVP 10 hours 57 minutes ago

Thanks George,

Method 1 worked for me (never tried 2).

All's good ;-)

Many thanks for your help.

Thanks George,

Method 1 worked for me (never tried 2).

All's good ;-)

Many thanks for your help.

Hi,

Based on the error message, please try the 2 methods and check they are helpful.

Method one:

• Open Credential Manager (go to the Start screen and start typing "credential", it should be among the first results).

• Click "Windows Credentials".

• Under "Generic Credentials", find the entry that starts with "MicrosoftOffice15_Data".

• Expand that entry and click on "Remove".

• Now open any Office program. Check the top right corner, it should require you to log in. Do so, and your documents and OneNote notebooks should sync again.

http://superuser.com/questions/662952/cant-sign-in-to-office-and-onenote-cant-connect-to-skydrive-in-windows-8-1

Method two:

Add a Page Title of your OneNote file.

http://oh365eh.itgroove.net/2014/09/23/copy-link-page-hyperlinks-working/

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Hope it's helpful.

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"

Hi,

Based on the error message, please try the 2 methods and check they are helpful.

Method one:

• Open Credential Manager (go to the Start screen and start typing "credential", it should be among the first results).

• Click "Windows Credentials".

• Under "Generic Credentials", find the entry that starts with "MicrosoftOffice15_Data".

• Expand that entry and click on "Remove".

• Now open any Office program. Check the top right corner, it should require you to log in. Do so, and your documents and OneNote notebooks should sync again.

http://superuser.com/questions/662952/cant-sign-in-to-office-and-onenote-cant-connect-to-skydrive-in-windows-8-1

Method two:

Add a Page Title of your OneNote file.

http://oh365eh.itgroove.net/2014/09/23/copy-link-page-hyperlinks-working/

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Hope it's helpful.

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"